- Payment & Security Deposit. In order to guarantee your booking, your stay needs to be paid in full. You have until 30 days prior to arrival to pay the full balance, failure to do which will result in the cancellation of your reservation. In addition, a fully-refundable security deposit of $500 will be required for all bookings. This amount will be returned to you upon check-out provided that no damage or loss of property has been assessed.
- Arrival & Check-In. You can arrive on or after 16:00 unless we made other arrangements. We welcome all guests in person but require that you please call or text us when you’re 15-20 minutes away (driving from Ottawa, that’s when you’re passing the town of Low) in order to give us the time to arrive on site in time to welcome you.
- Check-Out & Departure. You are expected to check-out by 11:00. Prior to departure, we will tour the resort and return your security deposit.
- Changes. You are allowed to change the dates of your reservation one time until 30 days prior to your scheduled arrival day. This will be done free of charge unless the change involves an accommodation upgrade or a fare increase (change of season). Change requests made less than 30 days before scheduled arrival day will be honored on a case by case basis, dependent on space and availability. In all cases, no refunds (partial, pro-rated or otherwise) will be issued even if the change involves an accommodation downgrade or a fare decrease (changing from high to low season, for example).
- Refunds & Cancellations. While we understand that change of plans sometimes occur, we incur costs for last minute cancellations. If you cancel your booking 30 days and more before scheduled arrival day, you will be refunded the full amount less 25%; cancellations of less than 30 days before scheduled arrival day will be refunded 50% of the full amount provided that we are able to rent the premises for the same duration as your original stay, failure to do so, no refund will be issued to you.
- No-shows. No refunds (partial, prorated or otherwise) will be issued for no-shows or late arrivals. Failure to communicate or confirm your late arrival 24 hours after your scheduled arrival will forfeit your reservation and free the accommodations for other customers.
- Leasing & Subletting. It is forbidden to lease, sub-lease and sublet the premises. Only direct bookings to customers as per the rental agreement (or online booking) will be honored.
- Damage & Lost Items. The customer whose name appears on the reservation is deemed responsible for all and any damages to the property independent of where the damage occurred or what member of the party caused it. It is expected that the premises be left in the same condition as they were provided less any reasonable usage (part of reasonable housekeeping of a rental property). The cost of replacing lost, broken and damaged items will be deducted from the security deposit.
- Noise & Loud Partying. While we welcome all groups and types of parties, it goes without saying that we expect everyone to respect the quiet and pleasant nature of the surroundings at all times. Excessive outside noise will not be tolerated at any time, particularly during “quiet time” (as defined by municipal bylaws) from 23:00 until 07:00. During that period, we ask that you keep outside noise to a minimum. Please note that the resort building has been soundproofed so you can party as hard as you want inside, provided that you keep doors and windows closed.
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- Veuillez noter que le règlement sur la nuisance sonore de Lac- Sainte-Marie s’applique au Resort. Il est donc important de respecter les voisins en minimisant le bruit qui pourrait les importuner et ce, particulièrement après 23h, alors que la réglementation interdit spécifiquement toute pollution sonore.
- Pour vous assister, l’éclairage extérieur est régi par une minuterie automatique et la plupart des lumières s’éteindront vers 22h45 pour vous indiquer de rentrer à l’intérieur du bâtiment. Celui-ci a été insonorisé pour vous permettre de poursuivre votre réception à l’intérieur sans risquer d’importuner le voisinage.